Privacy Policy

Last updated: 29 July 2026

Undiscovered Creatives CIC ("UC", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, interact with us, join our community, attend our events, become a member, apply for opportunities, submit creative work, volunteer, make a donation, purchase products or resources, or otherwise engage with Undiscovered Creatives.

This Privacy Policy applies to our website:

www.undiscoveredcreatives.com

It also applies to personal information we collect through services and platforms connected to our activities, where we are responsible for deciding how and why your personal information is used.

Please read this Privacy Policy carefully. It explains your privacy rights and how you can contact us if you have any questions or concerns.

1. What Information We Collect

The information we collect depends on how you interact with UC.

This may include:

Information you provide to us

Your name and contact details
Email address and telephone number
Postal or billing address
Organisation, business or job details
Account and membership information
Event registration and booking details
Payment and transaction information
Information provided through contact and enquiry forms
Applications for opportunities, programmes, internships or volunteering
CVs, portfolios and links to websites or social profiles
Creative work and submissions, including images, video, audio or written work
Information you provide when joining our community
Information provided when leaving a review, testimonial or feedback
Information relating to donations
Information relating to purchases, orders, returns or refunds
Information you provide when accessing digital resources
Information you provide when interacting with our job or opportunity board

We may also collect information about your preferences, interests or professional background where you choose to provide it and it is relevant to the service or opportunity you are engaging with.

Information collected through your use of our website

When you use our website, we may collect technical and usage information, such as:

IP address
Device and browser information
Operating system
Pages visited
How you interact with our website
Approximate location based on your IP address
Website performance and usage information

Some of this information may be collected through cookies and similar technologies. Please see our Cookie Policy for more information.

Photography, video and audio

As a creative and events organisation, UC may photograph, film or record events and activities.

This may include photographs, video, audio recordings and interviews.

Where appropriate, we may use this content to document and promote our work, including through our website, social media, marketing materials, reports and future promotional activity.

We will take reasonable steps to inform attendees when photography or filming is taking place and provide information about how to raise concerns.

Where specific consent is required, we will seek it.

If UC works with children or young people under the age of 18 in the future, we will put appropriate consent and safeguarding arrangements in place.

2. How We Collect and Use Your Information

We may collect personal information directly from you when you:

Contact us
Complete a form
Sign up to our mailing list
Create an account
Become a member
Register for an event
Apply for an opportunity
Submit creative work
Apply to volunteer
Make a donation
Purchase products or digital resources
Provide feedback or a testimonial
Interact with us on social media

We may also receive information from third parties, such as event or booking platforms, payment providers, organisations running opportunities, or other platforms used to deliver UC services.

Where we receive personal information from another source, we will provide the relevant privacy information required by law.

We use personal information to:

Provide and manage our website and services
Respond to enquiries
Manage accounts and memberships
Organise and administer events
Process bookings and payments
Manage applications and opportunities
Review creative submissions
Manage volunteers
Communicate with our community
Provide resources and opportunities
Process donations
Process orders and deliver products
Provide digital resources
Manage our job and opportunity board
Improve our website, services and user experience
Understand how people interact with our website
Promote UC and showcase our work
Produce reports and evaluate our activities
Maintain website and information security
Prevent fraud, misuse and abuse
Meet legal, accounting and regulatory requirements
Establish, exercise or defend legal claims

We will only use your personal information for purposes that are compatible with the reason it was collected, or where we have another lawful basis to do so.

3. Marketing, Cookies and Analytics

Marketing

If you choose to receive marketing communications from UC, we may contact you about:

UC news
Events
Opportunities
Membership
Resources
Programmes
Other activities and updates

Where required by law, we will only send marketing communications where we have the appropriate consent or another lawful basis.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting: info@undiscoveredcreatives.com

You will still receive essential service-related communications where necessary, such as information relating to a membership, booking, order or event you have requested.

Cookies and analytics

Our website uses cookies and similar technologies to help it function, understand how it is used and improve your experience.

Depending on the services we use, this may include analytics and tracking technologies provided by third parties.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

For more information about the cookies and technologies used on our website and how to manage your preferences, please see our Cookie Policy.

4. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate UC and provide our services.

Depending on the services we offer, these may include providers of:

Website hosting and management
Membership and account management
Event registration and ticketing
Payment processing
Email marketing
Analytics
Website security
Cloud storage
E-commerce and fulfilment
Digital content delivery
IT and technical services
Professional, legal or financial services

These may include platforms such as Wix, payment providers, Eventbrite, email marketing providers and analytics providers.

We will only share information where there is a lawful basis to do so and, where appropriate, we will have suitable arrangements in place with organisations that process information on our behalf.

We may also share information:

Where you have asked us to
Where necessary to provide a service you have requested
Where required by law
With professional advisers
With regulators or public authorities where legally required
Where necessary to protect UC, our community or others from fraud, abuse or security threats

We do not sell your personal information to third parties.

Third-party websites and platforms

Our website may contain links to or integrations with third-party websites and platforms, including social media services.

If you choose to use these services, your information may be processed by the relevant third party under its own privacy policy and terms.

We are not responsible for the privacy practices of third-party websites or services.

International transfers

Some of the organisations we work with may process personal information outside the UK.

Where this happens, we will take appropriate steps to ensure that your information is protected in accordance with applicable UK data protection law and that any required safeguards are in place.

5. Your Rights and How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online service is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

Request access to your personal information
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Request the transfer of your information in certain circumstances
Withdraw consent where we rely on consent
Object to direct marketing

These rights are not absolute and may not apply in every situation.

To exercise your rights, please contact:

info@undiscoveredcreatives.com

We may need to verify your identity before responding to certain requests.

We will respond to valid requests within the timeframe required by applicable data protection law.

6. Contact and Complaints

If you have a question, concern or complaint about how UC handles your personal information, please contact us first:

Undiscovered Creatives CIC
124 City Road
London
EC1V 2NX

Email: info@undiscoveredcreatives.com

We will review your concern and try to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about making a complaint on the ICO's website.