Website Terms & Conditions
Last updated: 31 July 2026
Welcome to Undiscovered Creatives.
These Terms & Conditions explain the rules for using the Undiscovered Creatives website and our online services.
By using our website, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website.
These Terms & Conditions apply to:
Undiscovered Creatives CIC
Company number: 15176813
124 City Road
London
EC1V 2NX
Email: info@undiscoveredcreatives.com
Website: www.undiscoveredcreatives.com
1. About UC
Undiscovered Creatives CIC ("UC", "we", "us" or "our") is a Community Interest Company focused on amplifying underrepresented talent and connecting creatives with opportunities.
Our website provides information about UC, our community, events, opportunities, resources and other activities.
As UC develops, the website may also provide access to memberships, digital resources, merchandise, applications, event bookings, donations and other services.
Some of these services may have additional terms that apply specifically to them. Where this is the case, we will make those terms available before you use or purchase the relevant service.
2. Using Our Website
You may use our website for lawful purposes and in accordance with these Terms & Conditions.
You must not:
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Use the website for unlawful, fraudulent or harmful purposes
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Attempt to gain unauthorised access to our website, accounts or systems
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Introduce viruses, malware or other harmful material
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Interfere with the operation or security of the website
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Use automated systems to access or copy substantial amounts of website content without our permission
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Impersonate another person or organisation
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Use information obtained from the website to harass, exploit or harm others
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Submit content that is unlawful, defamatory, abusive, discriminatory or infringes another person's rights
We may restrict or suspend access to the website where we reasonably believe that these Terms have been breached or where necessary to protect the website, UC or our community.
3. Information on Our Website
We aim to ensure that the information on our website is accurate and up to date.
However, information may occasionally contain errors, omissions or become out of date.
We may update, change or remove website content at any time.
Information about events, opportunities, memberships, prices, products and other services may be subject to additional terms provided at the relevant point of booking, purchase or application.
Nothing on our website is intended to constitute professional, legal, financial or other specialist advice unless expressly stated.
4. Intellectual Property
Unless otherwise stated, the content on the UC website belongs to or is licensed to Undiscovered Creatives CIC.
This may include:
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Our name and branding
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Logos
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Website design
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Text
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Graphics
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Photography
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Video
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Audio
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Illustrations
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Digital resources
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Other original content
You may view and use our website for your own personal and non-commercial purposes.
You must not reproduce, redistribute, sell, modify, publicly display, commercially exploit or republish our content without our prior written permission, unless you have a legal right to do so.
Our name, logo and branding must not be used in a way that suggests that you are affiliated with, endorsed by or acting on behalf of UC without our permission.
5. Creative Work and User Submissions
UC may provide opportunities for creatives to submit portfolios, artwork, photography, fashion, writing, video, audio or other creative work.
Unless we specifically agree otherwise in writing, you retain ownership of the intellectual property rights in your work.
Submitting your work to UC does not automatically transfer ownership or copyright to us.
Where we need permission to use your work, we will explain the relevant rights and permissions at the point of submission.
For example, a particular opportunity may require permission for UC to:
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Display your work on our website
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Share your work on social media
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Include your work in promotional materials
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Use your name, biography or creator profile
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Feature your work in an event, exhibition or publication
The specific terms applying to a submission will take priority over these general Terms & Conditions where there is any conflict.
You are responsible for ensuring that anything you submit:
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Belongs to you or you have permission to submit it
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Does not infringe another person's intellectual property rights
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Does not unlawfully contain another person's personal information
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Does not contain unlawful, harmful or defamatory material
We reserve the right to remove or decline submitted content where we reasonably believe it breaches these Terms or applicable law.
6. Accounts and Memberships
Some areas of the website may require you to create an account.
You are responsible for providing accurate information and keeping your account details secure.
You should not share your login details with another person or allow another person to use your account.
If you believe that your account has been accessed without your permission, please contact us as soon as possible.
Where UC offers paid memberships, additional Membership Terms will apply.
Those terms will explain matters such as:
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Membership fees
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Payment arrangements
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Membership benefits
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Renewal
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Cancellation
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Refunds
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Membership access
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Suspension or termination
Where there is a conflict between these Website Terms & Conditions and the Membership Terms, the Membership Terms will apply to the relevant membership.
7. Events and Bookings
UC may offer events, workshops, programmes and other activities through our website or third-party booking platforms.
Information about the event, including the price, date, location and any applicable cancellation arrangements, will be provided at the point of booking.
Additional Event Terms & Conditions may apply to particular events.
These may cover:
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Ticketing
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Cancellation and refunds
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Event changes
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Late arrival or non-attendance
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Photography and filming
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Accessibility
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Health and safety
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Behaviour and participation requirements
If an event is cancelled or significantly changed by UC, we will provide information about the available options in accordance with applicable consumer law and the specific event terms.
Nothing in these Terms limits your statutory consumer rights.
8. Purchases, Payments and Merchandise
UC may offer merchandise and other products through the website.
Where you purchase a product, the relevant product description, price, delivery information and any applicable purchase terms will be provided before you place your order.
Payment may be processed by third-party payment providers.
We do not generally store your full payment card details ourselves.
Where applicable, our Shipping, Returns and Refund Policy will provide further information about delivery, returns and refunds.
Nothing in these Terms limits your statutory rights relating to faulty, misdescribed or otherwise non-conforming goods.
9. Digital Resources
UC may provide digital resources, downloads, guides, templates or other digital content.
Where you purchase digital content, the applicable price, content and access arrangements will be explained before purchase.
You must not reproduce, resell, redistribute or commercially exploit UC digital resources unless we have expressly permitted you to do so.
Where digital content is supplied immediately after purchase, you may be asked to expressly acknowledge that you want the content to be supplied before the end of any applicable cancellation period and that this may affect your statutory cancellation rights.
We will provide the information required by applicable consumer law before supplying digital content.
10. Donations
UC may accept voluntary donations through the website.
Undiscovered Creatives CIC is a Community Interest Company and not a registered charity.
A donation to UC should not be represented as a charitable donation or as eligible for Gift Aid unless this is legally applicable.
Information about the purpose of a particular fundraising campaign or donation request will be provided on the relevant page.
Where a donation is made in error or you believe a payment has been made incorrectly, please contact us at:
11. Opportunities and Job Listings
UC may publish creative opportunities, jobs, internships, placements and other opportunities provided by UC or third parties.
We aim to provide accurate information but do not guarantee that:
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Every opportunity will remain available
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An opportunity will lead to employment or engagement
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A third-party organisation will accept an application
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Information provided by a third party will remain unchanged
Where an opportunity is provided by another organisation, that organisation may be responsible for the application process and any resulting relationship.
You should review the relevant organisation's terms and privacy information before submitting information directly to them.
UC is not responsible for the actions, decisions or conduct of third-party organisations advertising opportunities through our platform, except where responsibility cannot lawfully be excluded.
12. Third-Party Websites and Services
Our website may contain links to websites, platforms and services operated by third parties.
These may include event platforms, payment providers, social media platforms, partner organisations and other external services.
We do not control these third-party websites and are not responsible for their content, availability, security or privacy practices.
Your use of third-party services may be subject to their own terms and policies.
13. Community and User Conduct
UC aims to create an inclusive and respectful environment for creatives, partners, members, volunteers and other members of our community.
Where you interact with UC or other community members through our website, events, programmes or platforms, we expect you to behave respectfully.
We do not tolerate:
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Harassment
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Discrimination
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Bullying
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Threatening behaviour
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Hate speech
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Abuse
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Fraudulent activity
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Deliberate misuse of UC services
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Unauthorised use of another person's work or information
Additional community expectations may be set out in our UC Way / Community Guidelines.
We may take reasonable action where behaviour breaches our guidelines or these Terms, including removing content, restricting access or ending participation in a UC activity.
15. Our Responsibility to You
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
This includes liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Your statutory consumer rights
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Faulty or misdescribed goods
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Any other liability that cannot legally be excluded or limited
Where legally permitted, UC will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your legal rights as a consumer.
16. Changes to Our Website or Services
UC may change, update, suspend or discontinue parts of the website or our services.
Where you have already purchased a product, membership, ticket or other service, any changes will not remove rights you have already acquired under applicable law or the relevant contract.
Where changes materially affect an existing service or membership, we will provide appropriate information.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
When we make changes, we will update the "Last updated" date at the top of this page.
If a change is significant, we will provide additional notice where appropriate.
Your continued use of the website after updated Terms have been published means that the updated Terms will apply to future use of the website.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will continue to benefit from any mandatory protections provided by the laws of the country in which you live where applicable.
Nothing in these Terms prevents you from exercising any statutory rights available to you.
19. Contact Us
If you have questions about these Terms & Conditions, please contact:
Undiscovered Creatives CIC
124 City Road
London
EC1V 2NX